At Mauzoun, your satisfaction is our priority. We encourage you to enjoy sampling our perfumes before purchasing them. We want you to have a unique and distinctive fragrance experience. Given the carefully crafted nature of our fragrances, please read the following exchange and return policy:
1. Return Policy:
• We recommend that you enjoy trying our perfume samples before purchasing.
• If your product arrives damaged or defective, you can request a return within 48 hours of receiving your order, provided the original packaging is unopened.
• Perfumes cannot be returned after they have been opened or used, to preserve their quality and cleanliness.
• Returns will be processed after reviewing the order and verifying the product's condition.
2. Exchange Policy:
• Perfumes can only be exchanged if you receive a different product than what you ordered, within 48 hours of receipt, provided the perfume is in its original condition and unopened.
• The product will be exchanged after the order is reviewed and its condition confirmed.
3. Exchange & Return Procedures:
• To request an exchange or refund, please contact us via:
• : 0096551310101
• : mauzoun_perfumes
Mention the order number, explain the problem, and attach clear photos.
• The customer bears the shipping costs if he changes his mind about the product, while Mauzoun bears the shipping costs if the error is on our part.
• Orders are processed within 2-4 business days after the product is received and its condition is checked.
We are here to ensure your complete satisfaction, so please feel free to contact us with any questions.