FAQs

What distinguishes Mauzoun Perfumes from others?

Mauzoun Perfumes are characterized by being unique sensory experiences carefully designed, where we use the rarest carefully selected natural ingredients, and each perfume is handcrafted with passion and creativity to ensure exceptional quality and an unforgettable scent.

What are the available payment methods?

We offer payment methods via Visa, MasterCard, Apple Pay, K-Net, and also cash on delivery.

Are Mauzoun Perfumes completely natural?

We are keen to use the finest natural and rare ingredients from around the world, while maintaining high-quality standards in every formulation.

How is the order delivered?

Once the order is prepared, it is delivered to the shipping company or our distributors, who in turn contact the customer.

What is the specified period for returning and exchanging products?

We are notified of the products desired to be exchanged within 3 days of receiving the order.

Do you offer trial samples before purchasing perfumes?

Yes, we provide trial samples for some of our perfumes, which helps you try the scents before purchasing the full size.

How can I make sure that my perfume is original from Mauzoun?

All our perfumes are sold exclusively through our official website and authorized stores, which we will announce via the website and Instagram.

What is the exchange and return policy?

We accept the exchange or return of perfumes only in case of an error in the order or damage to the product, provided that it is in its original condition and unopened, For more details, please refer to the exchange and return policy.

How long does delivery take?

Delivery time depends on your location:
• Within Kuwait, it takes from one to two days
• Outside Kuwait, from two to four days, but we strive to ship orders as soon as possible.

You will receive the shipping details via email after completing the order.

Can I modify or cancel my order after it has been completed?

We are working on preparing orders quickly, so if you wish to modify or cancel, please contact us as soon as possible via:

• WhatsApp: 0096551310101
• Instagram:
mauzoun_perfumes